Application Professional Services Content Management/Customer Relationship Management Services (CM/CRM) On-Call List Digitized Certification System Enhancement Project

The Bureau of Contract Administration, Office of Contract Compliance, seeks a qualified Contractor under the Content Management/Customer Relationship Management (CM/CRM) bench to digitize, modernize, and enhance the City's certification intake and management infrastructure.

Proposals must be submitted in PDF format to Dalena Ngo at dalena.ngo@lacity.org with ITA Contracts copied at ita.contracts@lacity.org no later than 2:00 PM PST on November 24, 2026. Responses should include a cover letter, firm background and qualifications, proposed solution description, detailed project tasks with milestones, project costs, resources, schedule with start and completion dates, key personnel resumes, and estimated pricing based on Master Agreement rates.