RFP

Germany – IT services: EUDI Wallet support organization, BPO-based contact center

SPRIND GmbH (Bundesagentur für Sprunginnovationen – German Federal Agency for Disruptive Innovation) · DE

Original (DE) Germany – IT services: consulting, software development, Internet and support – EUDI-Wallet Support Organisation BPO-basierter Kontaktbetrieb - "Contact Center"

Relevance

Fit

—

Value

Not disclosed

Deadline

24 Jul 2026

Summary

Germany's federal innovation agency (SPRIND) tendered contact center and BPO services to support EUDI Wallet operations. This is a closed tender but indicates active EUDI Wallet deployment in Germany and ongoing operational support needs. Relevant as market signal of wallet adoption and service-provider ecosystem development.

Preliminary summary.

Timeline 1

25 Jun 2026Contract notice — TED 438903-2026

Tender Evaluation

Tender Evaluation Agent

Tender Evaluation is included from Starter.

Upgrade Plan to See Agent Report

Upgrade plan

Status

RFP — CLOSED

Source

https://ted.europa.eu/en/notice/-/detail/438903-2026 ↗

Award criteria

Quality35%

Quality — Teamzusammensetzung35%

Price — Kalkulatorischer Gesamtreferenzpreis30%

Requirements